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Privacy Policy - ECO Surveys

Privacy Policy

How we store, protect and use the information you give us:
This privacy policy applies to all personal information we hold about individuals, sole traders and partnerships. It doesn’t apply to information we hold about companies and other organisations.

ECO Surveys – Advanced Thermal Imaging & NDT Ltd are the sole owners and operators of this website. We believe it is vitally important to protect your privacy, so we are committed to giving you a personalised service that meets your needs in a way that also protects that privacy.

This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy, as well as giving you information about things that we won’t do.

When we first ask you for your personal information, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at info@ecosurveys.co.uk

1. Using your personal information

1.1 We and our agents may use your information to:

Provide you with the services you have asked for (which may include loyalty and incentive schemes we may run from time to time).

  • Offer you accounts, services and products from time to time from us or our partners. To help us make these offers we may use an automated scoring system, which also uses information from credit reference agencies, as well as other companies.
  • Help run, and contact you about improving the way we run, any accounts, services and products we have provided before, now or in the future.
  • Create statistics, test computer systems, analyse customer information, create profiles and create marketing opportunities.
    Help prevent and detect debt, fraud and loss.
  • Help train our staff.
  • Contact you in any way (including by email, phone, text or multimedia message or other forms of electronic communications about products and services we and our selected partners are offering.

1.2 We may also monitor and record any communications we have with you, including phone conversations and emails, to make sure we are providing a good service and meeting our regulatory and legal responsibilities.

2. Sources of information

When we contact you, we may use any information we hold about you to do so. So we may contact you by email, phone, text message or other forms of electronic communications. If we are contacting you to tell you about any offers, as far as possible, do so in line with how you have told us you would prefer to receive marketing information (your recorded marketing preferences). You can ask us not to send you any information on our offers at any time by contacting us and giving us your account details.

3. Disclosing information

3.1 We general do not allow other people and organisations to use information we hold about you, however we may do so under certain circumstances according to our statutory obligations, such as:

  • as part of the process of selling one or more of our businesses;
  • to help to prevent and detect debt, fraud, or loss (for example by giving this information to a credit-reference agency) which is described in more detail below;
  • if you do not pay your debt, we may transfer your debt to another organisation and give them details about you and that debt;
  • if we have been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes;

3.2 You are entitled to have a copy of the information we hold on you and to have any inaccurate information corrected. We may charge a small fee for providing a copy of any information we hold about you. For more information about this please contact our Privacy Unit at Hudson House, 8 Albany Street, Edinburgh, EH1 3QB. Alternatively you can email info@ecosurveys.co.uk

4. Protecting your information

We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encrypting (encoding) data held on our office computers and on our websites.

5. The Internet

If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. However, you can always send us an email (at the address set out below) at any time if you change your mind.

Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.

If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.

6. Further Information

If you would like any more information or you have any comments about our privacy policy, please either write to us at Data Protection Manager, Privacy Unit – Hudson House, 8 Albany Street, Edinburgh, EH1 3QB, United Kingdom or email us at info@ecosurveys.co.uk

We may amend this policy from time to time, in which case we will publish the amended version on our website, and you can ask us for a copy by writing to the above address or by emailing us at info@ecosurveys.co.uk

Get in touch with Eco Surveys today to book your 100% free consultation.

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