Customer satisfaction is at the heart of everything we do and we continually strive to not only meet our client’s expectations, but to exceed them. That’s one of the reasons that ECO Surveys remain one of the most highly recommended Thermal Surveyors in the UK. Take a look at what some of our clients have thought of our services;
Mr. Li, Damp Inspection - “We commissioned ECO Surveys to Inspect a damp problem in the basement below our commercial premises. Within days the job had been carried out and we had received a full Inspection Report detailing all of the problems and clearly showing the extent of the damp.”
“The Inspection Report gave us the information we required to take corrective action and put a stop to the damp for good. We were impressed with how quickly ECO had one of their Technicians on site, the level of detail contained within the report and with the way the job was managed as a whole.”
Mr. C. Monteith, High Voltage Electrical Inspection - “We rely on ECO Surveys to carry out our routine Predictive Maintenance Programme using Thermal Imaging to Survey our Electrical Distribution Systems to ensure they remain safe and don’t shut down unexpectedly.”
“Although we have our own team of Electrical Engineers, the Technology and Expertise which ECO have at their disposal means that they often uncover hidden problems, which might have been missed in a visual inspection.”
“We place a great deal of trust in ECO to protect our systems from failure, the level of professionalism which they deliver gives us the confidence to know that our Distribution Boards are in the best possible condition. I wouldn’t hesitate to recommend their services!
Mr. D. Farelly, Domestic Insulation Inspection - “After experiencing problems with coldness in the Living Room and Hallway of our brand new house, we called ECO to see if we could find out what was causing it.”
“The Inspection revealed our suspicions that the house hadn’t been insulated properly and it gave us the evidence we needed to go back to our house builder and have the problems remedied.”
“We can’t praise the team at ECO enough and we can now look forward to being warm this winter.”
Malcolm from Rhu, Heating System Investigation - Had no insurance cover for tracing & repairing a leak in my heating system. All floors were sealed with timber flooring or tiles. I have a large ground floor with pipework of varying type and age feeding the system. Losing pressure within 15 minutes of filling the system so no heating or hot water.
ECO Surveys came out the following evening (a detour en route home) and highlighted the area that was causing the problem. I was told there would be no fee if that was not the problem area identified.
The next day the tiled floor was lifted and a hatch cut to allow access for the plumber to fix the leak.
10 out of 10 for speed of service and accurate method for finding a leak under a sealed floor. Highly recommended.
Mr P. Bankcroft, Domestic Thermal Imaging Survey - Prompt and professional service - good communication and thorough report.
Thermal Imaging was a really useful and cost-effective way to quickly assess damp issues in a building we were looking to buy - without pulling down plaster etc. Recommended!
Mr T. Good, Heating System Investigation - Having continual problems with the dropping of pressure on our Central Heating System, and having no diagram indicating the run of pipework, we contacted ECO Surveys to perform a Thermal Imaging Survey to locate the leak.
Any other method would have required to lift the flooring and coverings, at great expense and no small amount of disruption to the Household.
The Inspection pinpointed the location of the leak, and provided the location of the basic pipe runs and the manifold serving the radiators.
The report and photographs showed the leak, which was minimal, and can be lived with at present.
I would like to take this opportunity to thank the ECO Surveys team for their efficiency, professionalism and timeous response, and I would have no hesitation in recommending their services to both my industrial and domestic colleagues.
Mr A. Paterson, Pre-sale Home Survey - I booked ECO to do a Thermal Imaging Survey of my mother’s property prior to putting it on the market to check for any hidden problems with insulation, damp, etc.
We were absolutely delighted with the report and would have no hesitation in recommending this company. Having the survey done gave us a really clear picture of the condition of the house, thankfully it was pretty good considering its age, and some helpful tips on making cost effective improvements.
From the initial phone call right through to receiving the report the service was exceptional, everything was clearly explained to us without jargon and timescales were kept to throughout. Highly recommend!